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Compliance & Solutions Solution test.jpg

There’s no doubt about it, cross border B2C Customs Compliance is very complex.
But that’s our responsibility, not yours.  As part of our service we provide comprehensive compliance support including;
  • Zero-rating reporting 
  • USA-TTB Certificate of Label Approval (COLA)
  • Producer FDA Registration
  • Automated ATO/IRD WET rebate reporting 
  • FDA Prior Notice Filing
  • Pre-Alert NotificationsObsidian Testimonial.png
  • NZ Customs Export Declarations 
  • Destination Customs Clearance Filing
  • Inter-State/Provincial Import Permissions & Filing 

Solutions:

Prior to our inception in 2006 the direct sales channel suffered from low confidence levels. After listening and learning about the channel needs, we set out to build an operating model that encompassed numerous solutions to satisfy wine sellers, consumers and export compliance.

Today we’re incredibly proud of our highly specialised direct to international consumer export platform.

Our fully inclusive, to-door export and distribution solutions help Producers and Leading Retailers sell with total confidence. Safe in the knowledge that their precious wine will be delivered safely, to the doors of their valued customers.

 

Online Software Support

 

Packaging & Logistics Solutions

 

Customer Solutions

  • Secure web-portal access

 

  • Bespoke 'Thermo-Eco' export packaging

 

  • REST-API e-commerce enabling technology
  • Efficient & accurate data processing

 

  • Large format options

 

  • Specialist wine metrics software, benchmarking detailed data analytics
  • Customer look-up library

 

  • Each bottle hand checked and hand packed

 

  • Free phone 0800 number & rapid response email support
  • Compliance management tools

 

  • Full visibility and tracking right through to final delivery

 

  • Comprehensive sales collateral
  • Wine club functionality

 

  • Special delivery notes facility 

 

  • Single transaction direct sales model
  • Customizable sales preference settings

 

  • Automated printable warehouse address labels

 

  • Fully inclusive, insurance & destination taxes & duties
  • Automated customer email order status alert
 
  • Global network of destination partners that work directly for nzwinehome
 
  • High visibility delivery including SMS & email alerts
  • Multi-Currency quoting tool
       
  • Sales Reporting
       
  • Access export dispatch schedule
       
         
         

We would love the opportunity to share the benefits of joining our partnership programme.

support@nzwinehome.co.nz | 0800 946 649

Having been a customer of yours I would like to thank you for the great service you provide. It is sometimes difficult to find some of the great Central Otago Pinot Noirs here in Australia but thanks to your company it is now possible
JK
Thanks for your fantastic service; I've enjoyed working with you as you make international deliveries simple.
Kind Regards,
Livvy
We continue to get nothing but positive feedback from all our overseas clients that you are delivering our wine to

Regards
Don
Devotus Wines
We received our case of wine from Cloudy Bay yesterday. I have to commend you on the packing! It was superbly packaged with Eco friendly materials - and of course arrived in one piece.
We ordered a case from St Emilion, Bordeaux while visiting in September, and the packing was poor, resulting in breakages. They have a lot to learn from you!
Thank you once again

Phil
Our wines arrived today, thank you. We are very impressed with the quality and care of packaging, in particular the wool pouches for each wine. This gives us great confidence to order again the wines that we generally can’t get over here.
Chris & Susan
This is not a problem. Thank you very much for all the work that you guys have done.

We received the last two cases last night (I had to drink one of the Clearview Block Olive Cab Merlots - it was excellent)!

I look forward for the last three bottles.

Again, Ginny and I would like to thank you for all your work.
Forrest
Thank you to you and your team, we really value this partnership and look forward to growing it in the future.
Nicky
Customer Relationship Manager, Cloudy Bay
Thanks for the update - fantastic news, and can’t wait to implement the new pricing. Thank you for constantly striving for these sorts of things - makes you a brilliant company to work with.
Josie
Brennan Wines
Loving working with you guys (& girls!). We really appreciate your
professionalism & good humour too .
Best wishes to you all from Team Carrick!
Carrick Wines
Just to let you know the Clearview Cape Kidnappers wines were received today. First class packaging and I thank you for the very professional way my order has been handled from start to conclusion. Very highly rated service indeed and look forward to further transactions in the future.
Graeme (UK)
Just to let you know the wine got to both US destinations safe and on time. I wanted to thank you both, and tell you how happy we were about everything you did for us. We are very grateful, and now enjoying the spectacular wines very much.
Thanks again!
Anna
The wine arrived on Friday morning, (their time), and they were so surprised and excited. New Zealand wine in a small county in Texas – quite something.

I just want to acknowledge all your help to make this happen, I am so very grateful. To know that you cared enough to personally keep track of this order certainly made me more confident in the process. Your level of customer service is amazing.
Linda
Cloudy Bay has been using nzwinehome for three years, and it has proven to be a reliable, efficient and professional service. We appreciate the excellent customer service and communication, and the genuine partnership approach in working with us to develop and monitor international sales that has helped with our sales strategies.
Janine
Hi Tracy and Stephanie, Just to let you know balance of order arrived last night. Courier knocked on the door at 8 pm...amazing told me that parcel volumes thru the roof and they are struggling to keep up at this time of year...internet shopping has truly arrived !!

Many thanks for following up on the order, great customer service.

Kind regards,
Steve Donoghue-Cox
Hi Valerie,
Hope you are well. Just wanted to thank you again for being able to send your wines to me in Singapore. They arrived safe and sound a few days ago, and we had the pleasure of opening a couple of bottles over dinner yesterday.
My wife and I really enjoyed the full throttle style of the estate pinot -- it was unexpected, complex and exciting.

Take care and best of luck with the next vintage
Phil
I have received the 30 bottles. The package was perfect.Thank you very much for your help and congratulation to all the nzwine home team.
Regards,
Julien
I'm just writing to say thank you so much for the brilliant service you guys offer! My NZ wines collection all arrived here safe and sound a few weeks ago. It was the middle of harvest so I forgot to reply then as I was crazy busy. I have already started to sample a few of them. Great to have them by my side again. I run a group on facebook with over 6000 winemakers and other folk in the wine industry. I will be sure to sing your praises with all the members!
Manfred