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Meet your support team

Grant Rimmer

Grant Rimmer

Founder & Managing Director

As a far younger man back in 1992 I commenced working in Cellar Door sales in Australia's Hunter Valley. Since that initial taste I was hooked on wine as my career choice. My passion for the industry led me to complete my qualification in Wine Marketing at the University of Adelaide’s Roseworthy Campus. After gaining experience across production, sales and marketing I progressed my career to senior management level within several NZ wineries.
Feeling the entrepreneurial pull and with New Zealand’s 1st defence of the Americas Cup looming I founded the country's first N.Z. Wine Makers' Centre in downtown Auckland. Over a 6-year period my team and I developed a successful business with a significant portion of sales being exported directly to international consumers. After divesting the sales side of the business in 2006 I rebranded the export side as "nzwinehome". 

Since our inception back in 2006 we have proudly pioneered the development of the Direct to International Consumer Sales Channel. At our heart we believe that NZ Wine Producers should 100% of their relationship, directly with their Customers. Everything we do is directed towards supporting our Producer Partners maximise their direct to International Consumer wine sales. 
My team and I are always keen to share ideas on ways that we can support you, so please don’t hesitate to contact us. 

Favourite wine: Gewürztraminer/IPA ! - anything super spicy. And fuller style Red wines, especially those with added complexity from bottle age 

Sarah Kemp

Sarah Kemp

Export Support Office Manager

After leaving the bright city lights of Auckland in 2011, my husband and I along with our three boys found ourselves settling in the beautiful Bay of Plenty. I come from a history of administration, customer service and sales based roles and joined the nzwinehome team in April 2015. 

I have a passion for great Customer Service, so I love the fact that I can support our NZ producers to reach their international customers and develop a long standing relationship off the back of a great experience.

I also have a huge amount of love for wine so I take great pleasure in seeing our world class New Zealand wines delivered to the rest of the world.

Favourite Wines: (I can’t choose just one!) In the summer time I love a cold Rosé or Chardonnay and in the winter months a Pinot Noir or Cabernet Sauvignon with my husband.

Nikki Philips

Nikki Philips

Export Support Specialist

After spending many years working abroad in the investment banking and finance industries throughout the UK, Dubai and finally Sydney, I now call NZ home with my husband and two step-sons.

Whilst traveling I was able to satisfy my passion for wine by immersing myself in the respective countries wines so I feel qualified to say NZ has the best by far!  Having seen the wine of choice at many large conferences and events overseas, it’s clear that the rest of the world agrees with me. 

I have a particular interest in finding and sampling some of the lesser known wineries wherever I travel as I find they often have a lot of passion behind them and I enjoy being able to find out how their product has developed. 

In my free time I enjoy travelling, music, our lovely beaches and dining out.  However, there’s nothing I treasure more than the regular Sunday afternoon catch up with my family where we talk about the week and usually sample a bottle or two! 

Louise McAlpine

Louise McAlpine

Accounts Administration

Louise joined the nzwinehome team in early 2019 and coming from a lengthy professional background in accounts and finances, she is our inhouse expert handling all things numbers.

She's a mum to two young children, and being a mum has lead her to disover her love for wine!

In her spare time if she's not running around after the kids she enjoys gardening, cooking and rollerblading with her husband.

 Favourite Wine: Sparkling

DSC_0003e.jpgExport Warehouse Support Team

This is our superstar Export Support Warehouse crew.

Neil, Stephen, Graham and Greg.

The backbone of nzwinehome! We would be lost without these guys.

They've been tasked with the very important job of meticulously hand checking every single bottle of wine that arrives at our Export warehouse and then carefully hand packing them all. 

They're the final set of eyes and hands on your precious wines, ensuring the highest level of presentation for when your customer opens up their box.

Hi Tracy and Stephanie, Just to let you know balance of order arrived last night. Courier knocked on the door at 8 pm...amazing told me that parcel volumes thru the roof and they are struggling to keep up at this time of year...internet shopping has truly arrived !!

Many thanks for following up on the order, great customer service.

Kind regards,
Steve Donoghue-Cox
I'm just writing to say thank you so much for the brilliant service you guys offer! My NZ wines collection all arrived here safe and sound a few weeks ago. It was the middle of harvest so I forgot to reply then as I was crazy busy. I have already started to sample a few of them. Great to have them by my side again. I run a group on facebook with over 6000 winemakers and other folk in the wine industry. I will be sure to sing your praises with all the members!
Thanks for your fantastic service; I've enjoyed working with you as you make international deliveries simple.
Kind Regards,
Having been a customer of yours I would like to thank you for the great service you provide. It is sometimes difficult to find some of the great Central Otago Pinot Noirs here in Australia but thanks to your company it is now possible
This is not a problem. Thank you very much for all the work that you guys have done.

We received the last two cases last night (I had to drink one of the Clearview Block Olive Cab Merlots - it was excellent)!

I look forward for the last three bottles.

Again, Ginny and I would like to thank you for all your work.
I have received the 30 bottles. The package was perfect.Thank you very much for your help and congratulation to all the nzwine home team.
Just to let you know the Clearview Cape Kidnappers wines were received today. First class packaging and I thank you for the very professional way my order has been handled from start to conclusion. Very highly rated service indeed and look forward to further transactions in the future.
Graeme (UK)
Cloudy Bay has been using nzwinehome for three years, and it has proven to be a reliable, efficient and professional service. We appreciate the excellent customer service and communication, and the genuine partnership approach in working with us to develop and monitor international sales that has helped with our sales strategies.
Loving working with you guys (& girls!). We really appreciate your
professionalism & good humour too .
Best wishes to you all from Team Carrick!
Carrick Wines
Thanks for the update - fantastic news, and can’t wait to implement the new pricing. Thank you for constantly striving for these sorts of things - makes you a brilliant company to work with.
Brennan Wines
We received our case of wine from Cloudy Bay yesterday. I have to commend you on the packing! It was superbly packaged with Eco friendly materials - and of course arrived in one piece.
We ordered a case from St Emilion, Bordeaux while visiting in September, and the packing was poor, resulting in breakages. They have a lot to learn from you!
Thank you once again

Hi Valerie,
Hope you are well. Just wanted to thank you again for being able to send your wines to me in Singapore. They arrived safe and sound a few days ago, and we had the pleasure of opening a couple of bottles over dinner yesterday.
My wife and I really enjoyed the full throttle style of the estate pinot -- it was unexpected, complex and exciting.

Take care and best of luck with the next vintage
The wine arrived on Friday morning, (their time), and they were so surprised and excited. New Zealand wine in a small county in Texas – quite something.

I just want to acknowledge all your help to make this happen, I am so very grateful. To know that you cared enough to personally keep track of this order certainly made me more confident in the process. Your level of customer service is amazing.
We continue to get nothing but positive feedback from all our overseas clients that you are delivering our wine to

Devotus Wines
Our wines arrived today, thank you. We are very impressed with the quality and care of packaging, in particular the wool pouches for each wine. This gives us great confidence to order again the wines that we generally can’t get over here.
Chris & Susan
Just to let you know the wine got to both US destinations safe and on time. I wanted to thank you both, and tell you how happy we were about everything you did for us. We are very grateful, and now enjoying the spectacular wines very much.
Thanks again!
Thank you to you and your team, we really value this partnership and look forward to growing it in the future.
Customer Relationship Manager, Cloudy Bay