Check Delivery Status



What is my
reference number?

Order / Quote - Step 1

Private Order

Select your destination

 

Export Fees

Your intended order details

Accept

Order / Quote - Step 2

Where shall we collect your order from?

Where shall we deliver your order?

In selecting nzwinehome to complete my international wine delivery I confirm that my wine export is entrirely for personal, non commercial purposes. See website for full T&Cs

We do not accept deliveries at our depot, instead, included in your fee is the collection of the wines from your nominated pickup point.

Please complete the full information about where we need to arrange for collection of your wine. This could be your motel, hotel or other similar establishment.

Packaging and wrapping should be sufficient to be carried by our courier to ensure no breakages occur on route to our depot.

Send Payment Info Here
If "yes", this email address will receive the order confirmation including the values, otherwise it will receive the order confirmation without values - useful when sending a gift.

Please confirm the details are correct.

Clicking "Confirm" will take you to our bank's secure website to take your credit card details.

Once successful you will be returned to this site with the opportunity to print out a form that must be attached to your case(s) of wine so we can correctly collect it from your nominated pickup point.

It is important to provide a full delivery address in order for us to arrange shipment.

Full street addresses please (PO box addresses only accepted for Australia).

Please ensure we have an email address for you so we can ensure you are kept upto date with the progress of your order.

Please note:
  • The delivery email address will receive a copy of the wines ordered
  • Only one physical delivery address to be supplied
  • An adult signature will be required on delivery
Notes for delivery are instructions to pass on to people who will be delivering your order at the destination.
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Order / Quote - Status

Summary

Quote ID: Date: 04/08/21

Thank you for choosing to hold your quote as per the details listed opposite. The quote is subject to availability of wine and full payment of wine and delivery fees to the wine seller.

To print a PDF copy of the quote go to view our quotes and click on quote . If you wish to convert this quote into an order, go to view our quotes. Select quote and then release. Follow the completion process to submit the order.

Thank you for submitting your order as per the details listed opposite. The order is subject to availability of the wine and full payment of wine and delivery fees. On completion of the transaction you will receive an email confirmation of your order with the ability to view the delivery status.

To print a PDF copy of the quote go to view our quotes and click on quote . Once the customer has paid for their wine and their delivery fee you can fully submit this order to us by:

  1. Go to view our quotes
  2. Select the required quote
  3. Click convert quote to orders
  4. Check the information, edit where necessary and submit as usual

Thank you for choosing to hold your quote as per the details listed opposite. Your wine seller may, at their discretion, hold your quote for a limited period of time. To convert your quote into an order please contact your winery and request completion of your quote into an order.

Thank you for submitting your order as per the details opposite. This order is subject to availability of wine and full payment of wine and delivery fees to your wine supplier. On completion of your transaction you will receive an email confirmation of your order allowing you to view the delivery status.





Important note for wine sellers:
Our administrative procedures of zero-rating and corresponding variable fees still apply. See procedures manual for full details.

This information is used by nzwinehome and customs officials to ensure the items in the shipment match the documentation we deliver with it. It also ensures that the bottles we collect from you are what is meant to be shipped.

Simply having the bottle in front of you and copying the information from the bottle will ensure you get the details correct.

The reference must be unique and may not contain the - character
Reference is OK
What is the China ID form?

0.75% credit card surcharge applies

Name
Just to let you know the wine got to both US destinations safe and on time. I wanted to thank you both, and tell you how happy we were about everything you did for us. We are very grateful, and now enjoying the spectacular wines very much.
Thanks again!
Anna
Thank you all so much for all your hard work. It is incredibly important to us to have this certainty that every order we send to you will be delivered with the same top level of service, packing and attention to detail. You are the final link in our supply chain and we truly appreciate all the work you put in.

Thank you
Sarah
Business Manager, Dry River
Loving working with you guys (& girls!). We really appreciate your
professionalism & good humour too .
Best wishes to you all from Team Carrick!
Carrick Wines
Thanks for the update - fantastic news, and can’t wait to implement the new pricing. Thank you for constantly striving for these sorts of things - makes you a brilliant company to work with.
Josie
Brennan Wines
We received our case of wine from Cloudy Bay yesterday. I have to commend you on the packing! It was superbly packaged with Eco friendly materials - and of course arrived in one piece.
We ordered a case from St Emilion, Bordeaux while visiting in September, and the packing was poor, resulting in breakages. They have a lot to learn from you!
Thank you once again

Phil
Having been a customer of yours I would like to thank you for the great service you provide. It is sometimes difficult to find some of the great Central Otago Pinot Noirs here in Australia but thanks to your company it is now possible
JK
Cloudy Bay has been using nzwinehome for three years, and it has proven to be a reliable, efficient and professional service. We appreciate the excellent customer service and communication, and the genuine partnership approach in working with us to develop and monitor international sales that has helped with our sales strategies.
Janine
The wine arrived on Friday morning, (their time), and they were so surprised and excited. New Zealand wine in a small county in Texas – quite something.

I just want to acknowledge all your help to make this happen, I am so very grateful. To know that you cared enough to personally keep track of this order certainly made me more confident in the process. Your level of customer service is amazing.
Linda
Our wines arrived today, thank you. We are very impressed with the quality and care of packaging, in particular the wool pouches for each wine. This gives us great confidence to order again the wines that we generally can’t get over here.
Chris & Susan
I have received the 30 bottles. The package was perfect.Thank you very much for your help and congratulation to all the nzwine home team.
Regards,
Julien
This is not a problem. Thank you very much for all the work that you guys have done.

We received the last two cases last night (I had to drink one of the Clearview Block Olive Cab Merlots - it was excellent)!

I look forward for the last three bottles.

Again, Ginny and I would like to thank you for all your work.
Forrest
Hi Tracy and Stephanie, Just to let you know balance of order arrived last night. Courier knocked on the door at 8 pm...amazing told me that parcel volumes thru the roof and they are struggling to keep up at this time of year...internet shopping has truly arrived !!

Many thanks for following up on the order, great customer service.

Kind regards,
Steve Donoghue-Cox
I'm just writing to say thank you so much for the brilliant service you guys offer! My NZ wines collection all arrived here safe and sound a few weeks ago. It was the middle of harvest so I forgot to reply then as I was crazy busy. I have already started to sample a few of them. Great to have them by my side again. I run a group on facebook with over 6000 winemakers and other folk in the wine industry. I will be sure to sing your praises with all the members!
Manfred
Just to let you know the Clearview Cape Kidnappers wines were received today. First class packaging and I thank you for the very professional way my order has been handled from start to conclusion. Very highly rated service indeed and look forward to further transactions in the future.
Graeme (UK)
Thank you to you and your team, we really value this partnership and look forward to growing it in the future.
Nicky
Customer Relationship Manager, Cloudy Bay
We continue to get nothing but positive feedback from all our overseas clients that you are delivering our wine to

Regards
Don
Devotus Wines
Hi Valerie,
Hope you are well. Just wanted to thank you again for being able to send your wines to me in Singapore. They arrived safe and sound a few days ago, and we had the pleasure of opening a couple of bottles over dinner yesterday.
My wife and I really enjoyed the full throttle style of the estate pinot -- it was unexpected, complex and exciting.

Take care and best of luck with the next vintage
Phil